FREQUENTLY ASKED QUESTIONS will accept returns for any merchandise provided it is in the original packaging and has not been used or altered in any way within 10 days of receipt of order. also reserves the right to refuse a return for any special or custom order item, any item that is damaged, altered, missing packaging or accessories or has written on or taped on contents.

An RMA # must be issued by a representative and credit will be issued upon receipt and inspection by The merchandise must be returned in the original packaging and in saleable condition and must be shipped at the customer’s expense and insured for the cost of the merchandise.

(Please do not place any postage, write upon, or in any way alter the manufacturers packing of merchandise.) If the item is returned in non-saleable condition, reserves the right to not issue credit or return to the customer. Once an item is used we will not accept a return on it. reserves the right to refuse any return. There may be a 15% restocking fee for products that do not meet these conditions.

Please note that ALL international orders are FINAL SALE!

We cannot accept returns on merchandise once it leaves the United States.

  1. Check Your Package – All returns must be in the ORIGINAL PACKAGING, as well as in resalable condition. Any packaging materials, manuals, gauges, accessories, warranty cards and documentation originally sent must be included in the return package. In the event that the returned package does not meet the guidelines listed above, reserves the right not to honor the return.
  2. Contact Us –for a Return Merchandise Authorization (RMA #) – In order to process our customers’ returns as quickly as possible and without hassle, we require ALL returns to be accompanied by an RMA #. To obtain an RMA # and any other return information you might need, please call us at 888.935.3703 or email us at [email protected].
  3. Ship Your Return –We want your return experience to be “hassle-free.” Because of this, we strongly recommend that you ensure your package for the purchase price of the product so that you are covered in the event of your package being lost or damaged in transit. We strongly recommend using UPS to return your package as they provide traceable shipments and proof-of-delivery which guarantees that your package is delivered to us. Please understand that shipping charges are non-refundable and is not responsible for any packages lost or damaged during transit. is more than happy to exchange items. All exchanges must be issued an RMA # by a representative of

These items must meet our return criteria of being in a saleable condition upon return to Once the items are received and inspected by, the items that need to be exchanged will be sent out to the customer.

All shipping cost associated with exchanges are at the customer’s expense.

Visit MY ACCOUNT in the top menu bar, then click on ORDERS to view all previous purchases.

Did your products arrived damaged?

Before contacting please call the carrier (UPS, Truck Company, etc.) that delivered your package within 24 hours of receipt. cannot accept responsibility for damage incurred after a customer has signed for delivered products in good condition.

Defective Products

Any problems or concerns that you may have with your order must be reported to no later than 10 calendar days after receiving your order. The number of days will begin with the date of delivery as reported by the freight carrier used by to ship your merchandise. All issues reported after 10 calendar days will be refused.